QUESTION & ANSWERS
―― Service Experience Common Questions ――
1. Is the service experience free of redundant charges?
All conventional basic service experiences do not involve redundant hidden charges, and all charging items will be clearly informed to customers in advance.
2. How long will the service exception be repaired?
Conventional service exceptions will be repaired in a short time, and the repair cycle of complex exceptions will be determined according to the actual fault situation.
3. Can service rules be adjusted by customers independently?
Service rules and specifications are uniformly formulated and updated by the platform, and customers can only abide by them and cannot modify them independently.
1. Is the service experience free of redundant charges?
All conventional basic service experiences do not involve redundant hidden charges, and all charging items will be clearly informed to customers in advance.
2. How long will the service exception be repaired?
Conventional service exceptions will be repaired in a short time, and the repair cycle of complex exceptions will be determined according to the actual fault situation.
3. Can service rules be adjusted by customers independently?
Service rules and specifications are uniformly formulated and updated by the platform, and customers can only abide by them and cannot modify them independently.